Frequently Asked Questions
How do I qualify for the Member price?
AASHTO offers "Member" and "Non-Member" (or "List") prices. AASHTO member organizations include all U.S. state departments of transportation. AASHTO Associate Members (who also receive the Member price) include several U.S. federal, local, and regional agencies; most Canadian provincial ministries of transportation; and several international transportation organizations. AASHTO membership is not available for private sector organizations or individuals. A complete list of AASHTO Member and Associate Member organizations can be found here.
Is there a cost to register for an AASHTO Account?
No. Registering for an AASHTO Account is completely free. Employees of AASHTO member organizations will need to create an AASHTO Account to buy publications online at the Member price. Non-members who sign up for AASHTO Accounts get free shipping within the U.S. or discounted international shipping on all online orders. Members and non-members both have access to certain AASHTO electronic publication downloads, online order tracking, and other benefits through their AASHTO Account. There are no costs for any of these benefits. To register for an AASHTO Account, vclick on the My Account button at the top of this page.
How can I update my account information?
To update your email address, billing and shipping information, or password, click on the My Account button at the top of this page and then look for the "Update Profile," "Change Email Address," and "Change Password" links under My Profile.
How much are shipping costs?
AASHTO members, within the United States and its possessions, receive free standard shipping on all orders. Customers with AASHTO Accounts receive free standard shipping when ordering publications online at the AASHTO Store. All others pay shipping fees equal to 5% of their order total for orders shipped within the United States and its possessions. Overnight and second-day shipping are available at an additional charge. Members and those with AASHTO Accounts do not receive discounts on express shipping. International shipping fees equal 20% of the order total for those with AASHTO Accounts and 25% for all others.
What payment methods does AASHTO accept when ordering publications?
Credit Cards: Publication orders placed online, by phone, or by mail may be paid by credit card. AASHTO accepts VISA, MasterCard, and American Express.
Checks and Money Orders: Publication orders placed by mail may be paid by check or money order, with funds in U.S. dollars and drawn on a U.S. bank. Checks or money orders must be accompanied by a completed AASHTO Order Form.
Purchase Orders: Employees of AASHTO Member organizations may pay using purchase orders when placing publication orders online at the AASHTO Store. In addition, employees of AASHTO Member organizations, as well as employees of U.S. government agencies (federal, state, city, county, or tribal) may pay using purchase orders when ordering by phone, mail, or fax. Mail or fax orders must be accompanied by a completed AASHTO Order Form.
What are acceptable methods of payment?
Customers may pay by credit card only.
What is a Web-based training?
A Web-based training is an online training that can be accessed from any computer with an Internet connection. Web-based trainings are self-paced and are not led by an instructor. You can access a Web-based training at any time through the My Training page and return to it as many times as you wish.
Do I get PDHs for participating in AASHTO Technical Training Solutions trainings?
AASHTO Technical Training Solutions offers PDHs for most of their online courses. To document your course attendance and the associated PDHs, AASHTO Technical Training Solutions includes a certificate for your use. With the broad range of opportunities to earn PDHs, it is up to you, the licensee, to determine whether the activity qualifies under your State or board’s requirements. Even with the certificate, determination of qualifying activities must be made by the licensee or State. Your transcript displays a record of your AASHTO Technical Training Solutions training history as well as the PDHs awarded for each training.
What is the Texas DOT Courses training category?
All of the courses in this category are provided by the Texas Department of Transportation, which means they will have a different format than TC3 trainings. Members of all State agencies may take these courses; however, know that this is not a TC3 course and all of the information provided is specific to Texas.